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Technology Resources at the UWB/CC Campus Library: Troubleshooting Resources

Using your UW NetID to access resources on and off campus

Many of the Libraries' resources are available online, 24/7! However, most of the databases, electronic journals, streaming media, and e-books are restricted to current UW or Cascadia faculty, students and staff, using a properly affiliated UW NetID. Electronic Reserves, Canvas, Panopto, and the Group Study Room Reservation system are also accessed with this credential.  Temporary or Sponsored NetID's, as well as UW or Cascadia Alumni, Retirees, or former employees will not have the same access.

The most common issue students have accessing restricted online resources is using a browser with expired cache information.  Clearing your entire cache, including all cookies and site data, will typically resolve most authentication issues.  If you continue to have issues accessing resources, please see the links below for additional troubleshooting information, or call the Campus Library's Computing Help Desk at 425.352.3145 during all the hours the Library is open.


Not sure an email is legitimate?  Check with your institution for alerts and best practices to help secure your information: - The University of Washington's Office of the Chief Information Security Officer - Cascadia College's Privacy policy

Cascadia students NEED a UW NetID!

Cascadia Students must already have their Cascadia Network Account in order to create a UW NetID.

Assistance with a personal device

Cascadia students may have access to limited support from the Cascadia Information Services Helpdesk.

UW Bothell students may have access to limited support from The Computer Vet service located at the UW Seattle Learning Technologies Help Desk on the 2nd floor of Odegaard Undergraduate Library on the UW Seattle Campus.  (UW Bothell Learning Technologies does not offer this service on the Bothell Campus)

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University of Washington Bothell
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phone: 425-352-5340 (Voice & Relay)
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