Dealing with conflict (DVD)
Call Number: DVD BOT-632 (UWB/CC Library Media - 1st floor)
How to control conflict before conflict takes control. Three scenarios dramatize five positions taken by most people during conflict: avoiding, accommodating, competing, compromising and collaborating. Supervisors, employees and others will learn skills that enable everyone to work through conflict with less dependence on superiors, resulting in a healthier and more productive work environment.